Guest Experience Platform
GXP turns a QR code at check-in into ordering, requests and experiences in seven languages — every request tracked in real time, from the guest's phone to the right staff phone and back.
No downloadReal-time7 languages
Sara
Room 214 · Sea view
Club sandwich · 2× iced tea
Staff PWA · New task
Prepare order — Pool Bar
Assigned to Karim
Avg. first response
4:32
Built for resort teams across MENA
Solutions
One platform, shaped to the way each property serves its guests — from a 400-room beach resort to a city boutique.
Orders from the lounger, service to the cabana — peak-season volume without the queues.
GXP for beach resorts
Check-in before the taxi, requests without a call to the desk — stays that run themselves.
GXP for city hotels
Every property on one dashboard — three brands side by side, each guest seeing only their resort.
GXP for groups & collections
Big-platform capability at boutique scale — your identity on every screen, nothing to install.
GXP for boutique hotels
Housekeeping, requests and folios from the guest's phone — the front desk stays optional.
GXP for serviced apartments
Concierge-grade service in seven languages, across a spread-out estate.
GXP for villas & retreats
GuestXP day-use directory
Every GXP hotel that sells pool & beach day passes can be listed on GuestXP — a free public directory where travellers compare passes by destination and book directly on your own page. No commission, no middleman.
Pool, beach, lunch and spa for a day — a stay without a room, checked in at the gate with a QR code.
Every listing links straight to your own booking page. The guest, the payment and the data stay yours.
One switch in your dashboard lists you in your city; prices and availability refresh from your live inventory.
The guest journey
Most platforms sell features. GXP follows the stay: a welcome before arrival, service the moment it's wanted, and a goodbye that invites the next visit. Here is the same guest — three moments, one thread.
72 hours before arrival
The guest's link opens in their own language — registration, room details and a personal welcome, all settled before the luggage is packed. Reception prints nothing; arrival day starts calm.
Your room is ready, Sara
Room 214 · Key code 4821
Check inDay 2 · 12:47 · the pool deck
An order placed from a sun lounger lands on the pool bar's board with the room number attached. The guest watches it move — accepted, preparing, delivered — without waving down a waiter.
Order received
Club sandwich · 2× iced tea
Preparing
Checkout morning
The folio is settled from the app, feedback reaches the manager before the taxi does, and a direct-rebooking offer stays behind — the relationship outlives the stay.
Folio settled
Zero minutes at the front desk
Rebook direct · welcome backThe platform
Four surfaces, one system: the guest's PWA, the staff task app, the live service boards and the management dashboard — built together, speaking the same real-time language.
Your logo, your colours, your tone — guests never see GXP. They see your resort, in their own language, from a link or a QR code. Nothing to download, nothing to update, access bound to the stay.
Guest languages
Occupancy, open requests, order volume and response times — the whole resort on one screen, so managers fix problems while they are still small.
Food from the lounger, towels to the room, housekeeping on schedule — every outlet and department takes orders straight from the guest's phone.
Every request has a status the guest can see and a timer the team can feel. Nothing disappears; nothing needs chasing.
Housekeeping, kitchen, maintenance and runners work from their own phones — my tasks first, then available work. No radios, no paper slips, no hardware budget.
Logo, colours, typography and content are themed per property from one dashboard — a collection runs three brands side by side, and each guest sees only their resort.
Built for MENA resorts
Not a European product translated afterwards. GXP is Arabic-first and RTL-native, speaks the languages your guests actually arrive speaking, and is shaped by resort operations — 400-room properties, six F&B outlets, a beach, a spa and a full house in high season.
One link · seven guest languages
Stays come from the front desk or a rooming-list import on day one, with regional PMS and payment integrations on the roadmap — the demo form is the fastest way to tell us what you run.
Built for properties where service volume is measured in thousands of requests a day — every outlet, zone and department on the same live board, with SLAs that survive the high season.
The guest app was designed in Arabic and English together — right-to-left is the native layout, not a launch-week patch. Staff work in Arabic or Turkish plus English.
Cairo · Hurghada · Sharm El Sheikh · Antalya · The Gulf
How it works
No app-store approvals, no hardware project, no front-desk overhaul — a multi-tenant platform your team can run from day one.
Step 1
Outlets, services, menus and staff accounts go in from the dashboard — content first, in every language you serve.
Step 2
A card at the desk, a code on the wristband, a link in the confirmation email — the guest's branded web app opens instantly in the browser.
Step 3
Requests flow to the right phone, statuses flow back to the guest, and the dashboard keeps score. Access ends at checkout — automatically.
The results resorts expect
Smarter service shows up in the numbers. This is the shape of the difference resort teams plan around when every request is tracked and every outlet is one tap away.
Sample data+23%
F&B revenue per occupied room
Ordering from the lounger, the cabana and the room lifts every outlet's take.
−41%
Front-desk queue minutes
Check-in, requests and feedback move to the guest's phone — the lobby stays a lobby.
4.8/5
In-stay guest rating
Issues surface while there is still time to fix the stay — not in the review afterwards.
The pool bar stopped being a queue and became a counter. Every request arrives with a room number and a clock already running.
Omar El-Sayed
General Manager · Red Sea resort (placeholder)
My team finally sees the same board the guest sees. Statuses stopped being a radio shouting match and became a colour on a screen.
Layla Mansour
Rooms Division Manager · City resort (placeholder)
Illustrative placeholder figures & quotes — pilot results will replace them
One subscription covers the guest PWA, the staff app, the boards and the dashboard — priced per room, per month, for the whole resort.
No — a QR code and a stay code, nothing to install.
The guest app needs an internet connection to send requests and orders; hotel Wi-Fi or mobile data both work, and there is nothing to install beforehand.
Not required to launch — stays are created at the desk or imported from a rooming list. Regional PMS sync is on the roadmap; tell us what you run in the demo form.
Seven for guests — Arabic, English, Russian, French, Italian, Spanish and German. Staff work in their local language plus English.
Guest access is bound to the stay and expires at checkout, and every property's data is isolated from every other's.
Days, not months — content first, QR cards second.
Get started
Tell us about your property and our team will reach out within one business day.
A 30-minute walkthrough built on your property's own content — outlets, menus, rooms.
We load your content in every language and print your QR codes — live in days, not months.
Watch requests, response times and outlet revenue move from the very first week.